Shipping & Returns
Worldwide shipping
All orders are shipped from our Gallery in Frederiksberg, Denmark and we ship worldwide using DHL Express.
Tracking
When your order has been shipped you will receive shipping confirmation and tracking details by e-mail. Note that in some cases your order will be split in two different shipments.
Delivery times
We dispatch all orders within 1-2 business days.
– Europe: 1-2 business days
– Rest of the world: 2-3 business days
Some countries, remote cities or islands may have longer delivery times. Please get in touch if you need a more exact delivery time for your country/city.
We can’t take responsibility for any delays out of our control, like customs delays etc.
Flexible delivery
If the service is available at the shipping destination the package will include On Demand Delivery (ODD) service included which allows you to:
– Change delivery to a DHL Service Point.
– Authorize DHL to deliver without a signature.
– Change the shipping address.
– Change the delivery date.
– Have it delivered to a neighbour.
– Hold the delivery for up to 30 days if you are not home.
If ODD is available on your order you will receive relevant information on either e-mail or SMS.
If you are not home upon delivery
If DHL are not able to make the delivery they will contact you either by phone or e-mail to schedule a re-delivery.
Shipping costs
All shipping costs will be shown upon checkout, however please be advised that local taxes and import duties may apply and is not included in the shipping costs.
Returns and exchanges
Orders can be returned/exchanged within 30 days of receipt for a full refund, excluding shipping costs.
The items must be returned in original condition and in the original or similar, undamaged packing. We reserve the right to refuse any returns, that do not fulfil these criteria.
Returns and exchanges happens at your own risk and own expense, shipping costs is to be paid by you. We suggest using a shipping service that includes track and trace. If any items arrives back to us damaged we are only able to offer a 50% refund.
Please contact us at alium@aliumcph.com before returning any items and remember to state your order number and relevant contact information in the e-mail.
We recommend using a shipping service with track and trace for the return.
Methods of payment
We accept payment with VISA, VISA Electron, Mastercard, Maestro, American Express and PayPal. It is also possible to make the payment via a bank/wire transfer, please get in touch for further details.
